Privacy Policy

Information we may collect

When you visit the Dudespin Casino website, create or use an account, contact support or take part in gaming and payment activities, information may be collected and used to provide the services. The information handled will depend on how you interact with the website and the services you request.

Account and identification details

This may include your name, date of birth, residential details, contact details, account login information and other details supplied when you register or update your account. Information may also be collected when you communicate with support or submit a request relating to your account.

Verification and security information

To help confirm identity, protect accounts and meet applicable obligations, Dudespin Casino may request verification documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where relevant, and records of checks carried out to prevent fraud, money laundering, account misuse and other unlawful activity.

Payment and transaction records

The website may handle information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and transaction history. Payment providers may process payment details directly. Dudespin Casino may receive information needed to confirm transactions, investigate disputes, prevent fraud and maintain accurate account records.

Device, usage and cookie data

Technical information may be collected when you use the website. This can include an IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times, referring websites and information about how the website is used. Cookies and similar technologies may also be used to remember preferences, support account functions, improve performance, protect the website and understand traffic.

How information is used

Personal information is used only for legitimate operational, security, legal and service-related purposes. The main reasons for handling information include:

• Creating, maintaining and administering your player account.
• Providing gaming, payment, customer support and other requested website services.
• Confirming identity, age and eligibility where checks are required.
• Completing verification, anti-fraud, security and responsible gambling checks.
• Processing deposits, withdrawals and other account transactions.
• Investigating suspicious activity, disputed transactions, technical problems or breaches of account security.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to gambling services.
• Communicating with you about your account, service updates, security matters and important changes.
• Personalising website features and remembering selected preferences.
• Measuring website use, testing features and improving reliability, content and user experience.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.

Some information is necessary for the website to open or operate an account, complete verification, process transactions or meet required obligations. If requested information is not provided, certain features or services may not be available, or an account may not be able to remain active.

Information may be combined with other information held about the same account when this is reasonably necessary for security, verification, support, compliance or service administration. Dudespin Casino does not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable rules.

Sharing and protecting information

Personal information may be shared with organisations and service providers that help operate the website or deliver related services. Access is intended to be limited to information needed for the relevant purpose. Possible recipients may include payment service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful activity, to resolve a dispute, or to comply with a valid legal or official request. If the website or related operations are reorganised, transferred or combined with another service, information may be disclosed as reasonably necessary for that process, subject to applicable privacy requirements.

Some providers may process information in locations outside Australia. Where this occurs, reasonable steps are intended to be taken to protect the information and to handle it in accordance with applicable privacy requirements. The protections applying to information can vary between locations.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption where appropriate and secure handling practices. No online service can guarantee that transmission or storage will always be completely secure, so players should also use strong passwords, keep login details private and contact support promptly if unusual account activity is noticed.

Information is retained only for as long as it is reasonably required for the purposes described in this Policy, for account administration, dispute handling, security, business records or other legitimate needs. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Cookies and marketing choices

Cookies are small text files or similar technologies stored on a device when a website is used. Dudespin Casino may use essential cookies to support login, navigation, security and core account functions. Other cookies may help remember preferences, understand website performance, measure traffic, personalise content or support marketing activity.

You can manage or restrict cookies through the settings in your web browser. You may be able to delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. If essential cookies are disabled, parts of the website may not work correctly, and some account or gaming functions may be unavailable.

Marketing communications may include information about services, features or promotions where those communications are permitted. You can withdraw consent to marketing or opt out of promotional messages by using an available unsubscribe option or by contacting support. Service messages relating to account security, transactions, verification or important operational matters may still be sent where necessary.

Browser settings and marketing preferences do not necessarily prevent all technical, security or account-related information from being collected. Those types of information may still be required to provide the website, protect accounts and meet applicable obligations.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. You can contact support@dudespincasino.wtf to ask about exercising these rights. Requests should include enough information to help identify the relevant account and understand what is being requested.

• Access: request confirmation about whether personal information is held about you and ask for a copy or explanation of relevant information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements.
• Withdrawal of marketing consent: withdraw consent to receive marketing communications or ask for promotional messages to stop.

A request may need to be verified before information is disclosed or account changes are made. This helps protect personal information from unauthorised requests. In some situations, a request may be refused, limited or delayed where permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons.

If information is deleted or access to it is restricted, some services may no longer be available. Closing an account does not automatically remove every record because certain information may need to be retained for a period required by law or for legitimate security and administrative purposes.

If you believe information has been handled incorrectly, you can first contact support@dudespincasino.wtf with details of your concern. Requests and complaints will be considered in a reasonable manner, subject to identity checks, operational requirements and applicable privacy obligations.

Policy updates and general information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version published on the website will apply from the date it is made available. Players should review this page periodically, particularly before continuing to use the website after a significant update.

This Policy applies to information collected through the Dudespin Casino website, account services, support interactions and related online activities. Separate notices may apply where a particular service, form or communication explains additional information practices. If there is a difference between a specific notice and this Policy, the more specific notice may apply to the activity it describes.

By using the website, you acknowledge that information may be handled in the ways described in this Privacy Policy, subject to your rights and choices. For questions about personal information, access, correction, deletion or withdrawing consent to marketing, contact support@dudespincasino.wtf.